Griffith University

A

• Access
  • Access (internet)
  • Access (student computing)
  • Access (remote)
  • Access (remote network storage)
  • Access (wireless)
  • Access (grid)
• Accounts
  • Account (creation/management)
  • Account (queries)
• Adding credit to a printing account
• Applications
  • Applications (custom built)
  • Applications (development for research)
  • Applications (support for custom built applications)
• Assignment and exam processing
• Audiovisual
  • Audiovisual (bookings)
  • Audiovisual (purchasing and installation)
  • Audiovisual (support)
• Authority to establish and extend computing access
• Availability (computer laboratories)

B

• Bibliometrics
• Billing queries
• Bioinformatics
• Blended learning support
• Blogs
• Blogs (setting up)
• Bookings
  • See also: Learning adviser
  • See also: ICT Literacy Specialist
  • See also: Research consultation service with Academic Librarians
  • See also: AV equipment
  • See also: AV training and resources
  • See also: Book-it
  • See also: Computer labs
  • See also: Laptop
  • See also: Teleconference
  • See also: Videoconferencing
  • See also: Videoconferencing for teaching

B continued

• Borrowing (library)
• Broadcast recording and media duplication
• Broken link (website)
• Buy
  • See: AV purchasing/installation
  • See also: Computer peripherals
  • See also: Custom applications
  • See also: Lab software
  • See also: Licencing (software)
  • See also: Mailbox space
  • See also: MFD
  • See also: New computer
  • See also: Phone
  • See also: Quota (Internet)
  • See also: Software
  • See also: Software for labs
  • See also: Storage quota

C

• Call forwarding (phones)
• Collaboration
  • See: Research
  • See also: Space
  • See also: Team
  • See also: Tools
• Computer (problems)
• Computer labs
  • See: Availability
  • See also: Booking
• Consumables (copying and printing)
• Copying and duplication of broadcasts
• Copying, printing, binding and laminating
• Copyright
• Custom built applications
  • See: Applications
  • See also: Support

D

• Data analysis and modeling
• Data management technologies
• Desktop support
• Developing on-line resources for teaching
• Digital repositories for preserving research material
• Digitisation and distribution of course materials
• Drop in training sessions
• Downloading e-resources

E

• Eduroam
• Email
  • See: Help with an email, archiving, calendaring or instant messaging problem
  • See also: Staff email (web based)
  • See also: Student email
  • See also: Synchronise
• Enterprise Information Systems
• E-publishing services
• E-research support
• E-resources
• Executive home support

F

• Forum

G

• Geographical Information Systems(GIS)
• Gmail access - students
• Grant applications (Specialist assistance for ICT requirements)
• Griffith Portal Support
• Guidelines
  • See: Web
  • See also: Communication

H

• Handing in my assignment
• Help
  • See: Account queries
  • See also: Assignment and exam processing
  • See also: AV support
  • See also: Broken website
  • See also: Computer problem
  • See also: Connection problem
  • See also: Custom application
  • See also: Email
  • See also: Enterprise systems
  • See also: Helpdesk
  • See also: Information resource discovery
  • See also: Install software
  • See also: IT problem
  • See also: Library questions
  • See also: Literature review
  • See also: MFD broken
  • See also: Phone directory update
  • See also: Phone move or change
  • See also: Phone problem
  • See also: Printing
  • See also: Referencing
  • See also: Self-help resources
  • See also: Teaching tools
  • See also: Videoconferencing support
  • See also: Voicemail

I

• ICT infrastructure
• ICT workshops
• Information research consultation service
• Installation of a software package
• Internet access
• Internet quota
• iPhone
  • See: Quick guide to using your iPhone at Griffith
  • See: Mobilesync (iPhone)
  • See also: Connecting to wireless
• IT policy/code of practice
• Instant messaging
• IT problem
• iTunes U

J

• Journals

L

• Laboratory (computers) opening hours
• Laboratory installed software
• Laptop borrowing
• Laptop purchasing for students
• Laptop purchasing for staff
• Learning@Griffith
• Lecture capture (booking form)
• Lending services
• Library borrowing
• Library help
• Licensing/purchasing queries
• Lists (distribution list and alias) creation
• Literature review - how to
• Lotus Notes
  • Lotus Notes (Change client password)
  • Lotus Notes (Change Sametime password)
  • Lotus Notes (self help)
  • Lotus Notes (Staff email)

M

• Mailbox quota
• Managing an IT project
• Media services
• Mobilesync
  • See: Android installation
  • See also: iPhone installation
  • See also: Mobilesync
• Multifunction device
  • See: Acquire
  • See also: Report a fault

N

• Network connectivity to a new location (phones)
• Network storage
• New computer

O

• Old computer disposal
• Online training
  • See: Academic integrity student tutorial
  • See also: Academic skills self-help
  • See also: Endnote
  • See also: EndNote support
  • See also: LearningFast
  • See also: Learning@Griffith
  • See also: Learning skills (Workshops and training)
  • See also: Library orientation
  • See also: Library research tutorial
  • See also: Staff email
  • See also: Postgraduate Library Research Service (PIRS)
• Orientation events

P

• Phones
  • See: New (desktop & mobile)
  • See also: Directory changes and/or updates
  • See also: Moving or changing numbers
  • See also: Report problems
  • See also: User guides
• Printing
  • See: Help with printing
  • See also: Poster printing (wide format)
  • See also: Staff
  • See also: Student
• Publishing strategies

Q

• Quickplace

R

• Referencing assistance
• Research tools
  • See: Training (endnote, spss, survey tools)
  • See also: Specialist advice (tools for research)
• Registering as a borrower
• Remote access
• Research data
  • See: Support for Research Data Australia
  • See also: Data management

S

• Security
• Scholarly Information and Research
• Self help
  • See: Borrowing resources
  • See also: Library and IT helpdesk
  • See also: Workshops and training
• Software
• Staff email (web based)
• Staff printing
• Student computing
• Student email
• Student email support

T

• Team place
• Teleconference
• Theses and dissertations (online)
• Training
  • See: Collaboration
  • See also: Drop in training sessions
  • See also: Online IT training
  • See also: Workshops and training

V

• Videoconferencing
  • See: Bookings for teaching purposes
  • See also: Support and fault reporting
• Viruses
• Visualisation tools - specialist advice
• Voicemail

W

• Website support
• Wiki
• Wireless access