Professor of Work and Organisational Psychology, Institute of Psychology at Wolfgang Goethe University, Frankfurt, Germany and Visiting Professor for Organizational Psychology, Manchester Business School, Manchester, UK. Qualifications:
Habilitation (University of Giessen)PhD in psychology (Free University Berlin)
Diploma in Psychology (Free University Berlin)
Master in theology
Research expertise:
Professor Dr Zapf has long standing experience in organizational stress research with a recent focus in stress in service professions. He has conducted research in scale development in customer stressors and emotional labour relevant to the project. He also did research on organizational stress and social conflicts which is also relevant to the project. He is experienced in quantitative methods and has carried out experimental, diary, longitudinal and multi level studies and has published several papers with a focus on methods.Current teaching:
Work and Organisational Psychology Service Psychology, Research Methods
Publications:
- Bradley, G. L., McColl-Kennedy, J. R., Sparks, B. A., Jimmieson, N. L., & Zapf, D. (2010). Service encounter needs theory: A dyadic, psychosocial approach to understanding service encounters. In W. J. Zerbe, C. E. J. Hartel, & N. M. Ashkanasy (Eds.), Research on emotions in organizations. Volume 6. Emotions and creativity, learning, change and development. Bingley. UK: Emerald Group Publishers/JAI.
- Zapf, D., & Holz, M. (2006). On the positive and negative effects of emotion work. European Journal of Work and Organizational Psychology, 15, 1-28.
- Dormann, C., & Zapf, D. (2002). Social stressors at work, irritation, and depression: Accounting for unmeasured third variables in a multi-wave study. Journal of Occupational and Organizational Psychology, 75, 33-58.
- Zapf, D. (2002). Emotion work and psychological well-being. A review of the literature and some conceptual considerations. Human Resource Management Review, 12, 237-268.
- Zapf, D., Seifert, C., Schmutte, B., Mertini, H. & Holz, M. (2001). Emotion work and job stressors and their effects on burnout. Psychology & Health, 16, 527-545.
- Spector, P.E.; Zapf, D., Chen, P.Y., & Frese, M. (2000). Why negative affectivity should not be controlled in job stress research: Don?t throw out the baby with the bath water. Journal of Organizational Behavior, 21, 79-95.
- Dormann, C., & Zapf, D. (1999). Social support, social stressors at work and depression: Testing for main and moderating effects with structural equations in a 3-wave longitudinal study. Journal of Applied Psychology, 84, 874-884. (41 citations).
- Semmer, N.K., Zapf, D., & Greif, S. (1996). "Shared job strain": A new approach for assessing the validity of job stress measurements. Journal of Occupational and Organizational Psychology, 69, 293-310.
- Zapf, D., Dormann, C., & Frese, M. (1996). Longitudinal studies in organizational stress research: A review of the literature with reference to methodological issues. Journal of Occupational Health Psychology, 1, 145-169.
- Frese, M. & Zapf, D. (1994). Action as the core of work psychology: A German approach. In: H. C. Triandis, M. D. Dunnette, & L. M. Hough (Eds.), Handbook of Industrial and Organizational Psychology (Vol.4., pp. 271-340). Palo Alto, CA: Consulting Psychologists Press, (second edition).
- Frese, M. & Zapf, D. (1988): Methodological issues in the study of work stress: Objective vs. subjective measurement of work stress and the question of longitudinal studies. In: C. L. Cooper & R. Payne: Causes, coping, and consequences of stress at work (S. 375-411). Chichester: Wiley.