Griffith University

PhD, BSc(Hons), BTheol, GradDipTeach(Sec)

Adjunct Associate Professor

Contact details for Adjunct Associate Professor Michael Greco

Biography

Michael Greco is Director of Client-Focused Evaluations Program (CFEP) which has offices in Australia and the United Kingdom, and is involved primarily in the provision of patient and colleague feedback to clinicians and healthcare organisations.  He shares his commitments between both countries, and recently received British citizenship after spending seven years there as the Director of Patient Experience for the National NHS Primary Care Team.   

In the UK, CFEP is a lead provider of patient surveys in the British General Practice contract, and is working closely with the General Medical Council on its revalidation instruments and the Health Foundation in the training of clinicians in patient self-care skills.  In Australia, CFEP works closely with Regional Training Providers of General Practice Registrars, the RACGP Quality Assurance and Continuing Professional Development Program, and the peak body in the accreditation of Australian general practices.

He holds honorary Associate Professor and Senior Research Fellow posts with the School of Medicine Griffith University, Australia and the Peninsula Medical School, United Kingdom.  His academic background focused on healthcare, evaluation and clinical pastoral education, and includes a PhD in medical education and a Bachelor of Theology.

Research interests

• Client focused evaluations
• Healthcare, evaluation and clinical pastoral education
  

Current grants    

• 2007 - "Co-creating Health Project", Health Foundation, $873,000
  

Publications

Book chapter

• Greco M. (2001) Enhancing the quality of general practice through patient feedback. In: Field S, Strachan R and Evans G (Eds). The General Practice Jigsaw: the future of education, training and professional development. Radcliffe Medical Press. Chapter 2, 13-20.
  

Refereed journal articles

• Campbell J, Roland M, Richards S, Dickens A, Greco M, Bower PY (2009) Users' reports and evaluations of out-of-hours health care and the UK national quality requirements: a cross sectional study. British Journal of General Practice. 59(558);8-15.
• Burford B, Bedi A, Morrow G, Kergon C, Illing J, Livingston M, Greco M (2009) Collecting patient feedback in different clinical settings: Problems and solutions. The Clinical Teacher. 6;259-264.
• Powell R, Powell H, Baker L, Greco M (2009) Patient Partnership in Care. A new instrument for measuring patient-professional partnership in the treatment of long term conditions. Journal of Management and Marketing in Healthcare. 2(4);325-342.
• Campbell JL, Richards SH, Dickens A, Greco M, Narayanan A, and Brearley S. (2008) Assessing the professional performance of UK doctors: an evaluation of the utility of the General Medical Council patient and colleague questionnaires. Quality in Health Care. 17(3);187-193.
• Powell RJ, Powell HJ, and Greco MJ. (2008) The impact of patient survey feedback in general practice: the influence of practice size. Journal of Management & Marketing in Healthcare. 1(2);202-213.
• Campbell JL, Dickens A, Richards SH, Pound P, Greco M, and Bower P. (2007) Capturing users' experience of UK out-of-hours primary medical care: piloting and psychometric properties of the Out-of-hours Patient Questionnaire. Quality & Safety in Health Care. 16;462-468.
• Richards S, Pound P, Dickens A, Greco M, and Campbell JL. (2007) Exploring users' experiences of out-of-hours primary medical care services. Quality & Safety in Health Care. 16;469-477.
• Narayanan A, and Greco M. (2007) What distinguishes general practitioners from consultants, according to colleagues? Journal of Healthcare Management and Marketing. 1(1);80-87.
• Greco M. (2006) Raising the bar on consumer feedback - improving health services. The Australian Health Consumer. 3;11-12.
• Greco M, Carter M, Powell R, Sweeney K, Jolliffe J, and Stead J. (2006) Impact of patient involvement in general practice. Education for Primary Care. 17;486-95.
• Squire S, Greco M, O'Hagan B, Dickinson K, and Wall D. (2006) Being patient-centred: creating health care for our grandchildren. Clinical Governance: An International Journal. 11(1);8-16.
• Al-Shawi AK, MacEachern AG, and Greco MJ. (2005) Patient assessment of surgeons' interpersonal skills: a tool for appraisal and revalidation. Clinical Governance: An International Journal. 10(3);212-216.
• Carter M, Roland M, Bower P, Gask L, Greco M, and Jenner D. (2004) Improving your practice with patient surveys. National Primary Care Research and Development Centre (Manchester), and Client-Focused Evaluations Program (Exeter), United Kingdom.
• Greco M, Powell R, Jolliffe J, Sweeney K, and Wyatt K. (2004) Evaluation of a clinical governance training programme for non-executive directors of NHS organisations. Quality in Primary Care. 12;117-125.
• Greco M, Carter M, Powell R, Sweeney K, and Stead J. (2004) Does a patient survey make a difference? Education for Primary Care. 15(2);183-189.
• Carter M, Greco M, Sweeney K. et al. (2004) Impact of systematic patient feedback on general practices, staff, patients and primary care trusts. Education for Primary Care. 15;30-38.
• Greco M, Powell R, and Sweeney K. (2003) The Improving Practice Questionnaire (IPQ): a practical tool for general practices seeking patient views. Education for Primary Care. 14;440-448.
• Sweeney G, Sweeney K, Greco M, and Stead J. (2002) Was there a straw that broke the camel's back? Factors influencing decisions to resign as a primary care group clinical governance lead. The Journal of Clinical Governance. 10;187-194.
• Greco M, and Powell R. (2002) A patient feedback tool for nurses. Primary Health Care. 12(10);38-41.
• Sweeney G, Sweeney K, Greco M, and Stead J. (2002) Primary care clinical governance: what's happening on the ground? Clinical Governance Bulletin. 3(1);10-12.
• Greco M, Spike N, Powell R, and Brownlea A. (2002) Assessment of GP registrars' communication skills: a comparison of patient and GP examiner ratings. Medical Education. 36;366-376.
• Sweeney G, Sweeney K, Greco M, and Stead J. (2002) Softly softly the way forward? A qualitative study of the first year of implementing clinical governance in primary care. Primary Health Care Research and Development. 3;53-64.
• Greco M. (2001) Empowering the public: active patient involvement within the GP practice. Primary Care Network. 38;2.
• Carter M, and Greco M. (2001) Measuring performance in general practice. British Journal of General of Practice. October 847-848.
• Greco M, Sweeney K, Brownlea A, and McGovern J. (2001) The Practice Accreditation and Improvement Survey (PAIS) - what patients think. Australian Family Physician. 30(11);1096-1100.
• Greco M, Sweeney K, Broomhall J, and Beasley P. (2001) Patient assessment of interpersonal skills: a clinical governance activity for hospital doctors and nurses. Journal of Clinical Excellence. 3(3);117-124.
• Sweeney G, Sweeney K, Greco M, and Stead J. (2001) Moving clinical governance forward: capturing the experiences of primary care group leads. Clinical Governance Bulletin. 2(1);6-7.
• Greco M, and Bradley N. (2001) How Exeter PCG provides GPs with effective patient feedback. Vision. 9 (February);15-17.
• Greco M, and Pocklington S. (2001) Incorporating patient feedback into vocational training: an interpersonal skills development exercise for GP Trainers and Registrars. Education for General Practice. 12(3);285-291.
• Greco M. (2000) Assessing the quality of communication using patient feedback. Clinical Governance Bulletin. 1(3);4-5.
• Smith J, Greco M, and Martin M. (2001) The General Practice Curriculum, Ownership and Aboriginal Health. Focus on Health Professional Education. 3(1):7-15.
• Greco M, Brownlea A, and McGovern. (2001) Impact of patient feedback on the interpersonal skills of GP Registrars: results of a longitudinal study. Medical Education. 35;748-756.
• Greco M, Brownlea A, McGovern J, and Cavanagh M. (2000) Consumers as educators: implementation of patient feedback in general practice training. Health Communication. 12(2);173-193.
• Greco M. (2000) Patient questionnaire gives PCGs quality feedback about services. Primary Care Report. 2(3);29-30.
• Greco M, and Brownlea A. (2000) Patient input accentuates the positive. Doctor. July: 42-43.
• Greco M, Cavanagh M, Brownlea A, and McGovern J. (1999) Validation studies of the Doctors' Interpersonal Skills Questionnaire. Education for General Practice. 10;256-264.
• Buckley J, Greco M, Field D, McGovern J, and Brownlea A. (1998) Facilitating patient outcomes through improving patient-doctor communication. Patient Education and Counselling. 34 Sul. 1: S48-S50.
• Greco M, Francis W, Buckley J, Brownlea A, and McGovern J. (1998) Real-patient evaluation of communication skills teaching for GP Registrars. Family Practice. 15(1);51-57.
• Greco M, Buckley J, and Francis W. (1997) Triads: an effective method for learning the art of listening. Education for General Practice. 8(4);329-334.
• Greco M, Brownlea A, and McGovern J. (1995) Utilising patient feedback in the RACGP Training Program: An exploratory study. Australian Family Physician. 24(6);1077-1081.
• Greco M. (1990) Following the footsteps of Jesus Christ: Sameness and Difference in the lives of St Francis and St Clare. The Chord. 8(2);43-47.

Other published articles

• Greco M, Powell R, Sweeney K, and Jolliffe J. (2001) Fit for the Role: Understanding Critical Appraisal of Clinical Governance. A Trainer's Manual for Developing Workshops on Clinical Governance.  NHSE (South West) and the Exeter and North Devon NHS Research and Development Support Unit: Exeter, United Kingdom.
• Buckley J, Francis W, and Greco M. (1998) Good interpersonal skills in 15 minutes: an educational module for improving interpersonal skills within the medical consultation. RACGP Training Program, Australia.
• Jones B, Greco M, Buckley J, and Field D. (1999) Improving practice through the use of audits: an educational module for GP supervisors and GP registrars. RACGP Training Program, Australia.
• Brownlea A, Buckley B, Field D, Francis W, Greco M, and McGovern J. (1999) Doctors Advancing Interpersonal Skills (DAIS): A Workbook/Video Educational Program.  CFEP, Australia.