Professor Michael Davidson

B Arts (Education and Sociology), GCert Education, M Education (Administration), PhD

Professor, Griffith Business School

Contact details for Professor Michael Davidson

Research expertise

• Organisational Climate and its affect on Hotel Organisations
• Organisational Culture
• Employee Relations
• Hospitality and Tourism Operations Management

Current teaching areas

• Hospitality and Tourism Employee Relations
• Organisational Climate, Culture and Behaviour
• Operations, Conferences and Strategic Management

Publications

Refereed journal articles

• Davidson, M.C.G. and King, Brian E.M. (2008) The Purchasing Experiences of Chinese tourism and Hospitality Students in Australia. Journal of Hospitality and Tourism Education Vol.20, No. 1,  30-37.
  
• Davidson, M.C.G., Chacko, H. and Green, Y. (2005). New Orleans Customer Service in Hotels: The Big Easy or the Hard Ask? Journal of Hospitality and Leisure Marketing. Vol. 13, No. 3/4.
• Manning, M.L., Davidson, M.C.G. and Manning, R.L. (2005). Measuring Tourism and Hospitality Workplace Perceptions. International Journal of Hospitality Management, Vol. 24, No. 1, 75-90.
• Timo, N. and Davidson, M.C.G. (2005). A survey of employee relations practices and demographics of MNC chain and domestic luxury hotels in Australia. Employee Relations, Vol. 27, No.2, 187-192.
• Manning, M.L., Davidson, M.C.G. and Manning, R.L. (2004). Toward a Shortened Measure of Organizational Climate in Tourism and Hospitality. Journal of Hospitality and Tourism Research. Vol. 28, No. 4, 444-462.
• Davidson, M.C.G. and Manning, M. (2004). Organizational Climate of Food and Beverage Employees: Its Impact Upon Customer Satisfaction in Hotels. International Journal of Hospitality and Tourism Administration. Vol. 4, No. 4, 85-100.
• Davidson, M.C.G. (2003). An Integrated Approach to Service Quality in Hotels. Journal of Quality Assurance in Hospitality and Tourism. Vol. 4, No. 1/2, 71-85.
• Davidson, M.C.G. (2003). Does Organizational Climate add to Service Quality in Hotels? International Journal of Contemporary Hospitality Management. Vol. 15, No. 4, 206-213. Awarded Highly Commended in the Literati Club Awards for Excellence 2004.
• Davidson, M., Manning, M., Timo, N. and Brosnan, P. (2002). Organizational Climate, Perceived Customer Satisfaction and Revenue per Available Room in Four and Five Star Australian Hotels. Tourism Analysis. Vol. 6, No. 2, 123-137.
• Davidson, M., Manning, M. and Timo, N. (2001). Are Customer Satisfaction and Performance in Hotels Influenced by Organizational Climate. Australian Journal of Hospitality Management. Awarded Best Hospitality Paper. Vol. 8, No.1, 41-51.
• Davidson, M., Manning, M., Timo, N. and Ryder, P. (2001).The Dimensions of Organizational Climate in Four and Five Star Australian Hotels. Journal of Tourism and Hospitality Research. Vol. 25, No. 4, 444-461.
• Digance, J., Davidson, M. and Gleeson, B. (2001). Taking the classroom into the real world: teaching Conference Management Downunder. Journal of Convention and Exhibition Management. Vol. 3, No. 1, 31-43.

Book chapters

• Davidson, M., (2008). Internal marketing. Handbook of Hospitality Marketing management. Editor: Haemoon Oh, Butterworth Heinemann division of Elsevier:  Oxford  pp 473-501
• Timo, N. and Davidson, M. (2001). The Structure of Employee Relations in MNE Hotels in Australia. In Human Resource Management: International Perspectives in Hospitality and Tourism. Editors S. Watson, N. D'Annunzio-Green and G. Maxwell. Continuum, London pp. 186-199.

Refereed conference papers

• Davidson, M.C.G. and Timo, N. (2003). Human Resources Development, Employment and Globalization of MNE Hotels in Australia, in Reflections and New Directions, Proceedings of the 17th Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ) 2003 Conference, ed. By Holland,P., Teicher, J. and Turberville, S. 4th - 7th April, Melbourne, Australia.
• Davidson, M.C.G. and Timo, N. (2002). MNE Hotel Employee Relations and Skills in Transition: A survey of South East Queensland, in Employment Relations Theory, Strategy and Practice: The Challenges for the 21st Century. Proceedings of the 10th Annual Conference of the International Employment Relations Association, ed. Ross, P., Lyons, M., Allan, C., and Townsend, K., Gold Coast, Australia, July, pp. 743- 754.
• Davidson, M.C.G. and Timo, N. (2002). Labour Markets and Demographics in Transition: The Case of MNE Hotels in South East Queensland. Hawaii International Conference on Business. University of Hawaii, June.
• Davidson, M., Manning, M. and Timo, N. (2001). Are Customer Satisfaction and Performance in Hotels Influenced by Organizational Climate. Council of Australian Tourism and Hospitality Educators Research Conference, Canberra.

Seminars, conference and invited papers

• Davidson, M.C.G. (2004). Hospitality Education and Career Prospects, University Career Counsellors Seminar, UNO, June.
• Davidson, M.C.G. (2003). Negotiation Seminar, EMBA, University of New Orleans November.
• Davidson, M.C.G. (2003). Hospitality and Tourism: The Expanded Role of the Concierge. Texas and Louisiana Regional Concierge Conference. Hotel Monteleone New Orleans, August.
• Davidson, M.C.G. (2003). How to Access and Work with the Louisiana and New Orleans Tourism and Hospitality Industry. Louisiana Children's Health Insurance Program Annual Conference, Doubletree Hotel New Orleans, June.
• Davidson, M.C.G. (2003). A New Masters in Hospitality and Tourism Management. Human Resource Directors of the New Orleans Hotel and Lodging Association, May.
• Davidson, M.C.G. and Hashimoto K. (2002). Service Management and Quality Assurance for International Clients. New Orleans Hotel and Lodging Association. Wyndham Hotel, May.
• Davidson, M.C.G. (2002). Customer Service for Housekeepers. Executives Housekeepers of the New Orleans Hotel and Lodging Association. Hyatt Hotel, April.
• Davidson, M.C.G. (2000). A Study of Tourism Degree Curriculum in Undergraduate Programs in Australia. Council for Australian Tourism and Hospitality Research Conference, Mt Buller, Victoria.