Dr Ken Butcher

B Business (Hons), PhD

Senior Lecturer, Griffith Business School

Contact details for Dr Ken Butcher

Research expertise

• Loyalty
• Services management - the service encounter
• Social influence
• Sustainable enterprise management
• Tourism and hospitality issues

Current teaching areas

• Management strategy
• Research methods
• Services management

Publications

Refereed journal articles

• Sparks, B., Butcher, K.J., and Pan, G. (In press) Customer Derived Value: Understanding its Meaning in the Resort Ownership Industry, The Cornell Hotel and Restaurant Administration Quarterly.
• Butcher, K.J., and Heffernan, T. (2006) Social regard: A link between waiting for service and service outcomes, International Journal of Hospitality Management, 25 (1). pp. 34-53.
• Butcher, K.J., (2005) Differential impact of social influence in the hospitality encounter, International Journal of Contemporary Hospitality Management, 17 (2). pp. 125-135.
• Butcher, K.J. (2004) Differential impact of social influence in the hospitality encounter, International Journal of Contemporary Hospitality Management (forthcoming).
• Butcher, K.J., and McCulloch, R. (2003) A lack of 'true believers' in the account planning discipline in Australia?, Marketing Intelligence and Planning, 21 (7). pp. 473-479
• Butcher, K.J., Sparks, B., and O'Callaghan, F. (2003) Beyond Core Service, Psychology and Marketing, 20 (3). pp. 187-208.
• Butcher, K.J., Sparks, B., and O'Callaghan, F. (2002) Effect of social influence on repurchase intentions, Journal of Services Marketing, 16 (6). pp. 503-514
• Butcher, K.J., Sparks, B., and O'Callaghan, F. (2002) On the nature of customer-employee relationships, Marketing Intelligence and Planning, 20 (5). pp. 297-306.
• Butcher, K.J., Sparks, B., and O'Callaghan, F. (2001) Evaluative and relational influences on service loyalty, International Journal of Service Industry Management, 12 (4). pp. 310-327.

Refereed conference papers

• Sparks, B., Butcher, K.J. and Pan, G. (2005) The Dimensions of Customer Derived Value in the Holiday ownership Sector. In Soutar, G. and Sweeney, J. (Eds.), ANZMAC 2005, Australian and New Zealand Marketing Academy, Fremantle.
• Butcher, K.J. (2005) Impact of social influence on service outcomes in the motel sector. In CAUTHE, Alice Springs.
• Butcher, K.J. (2004). Impact of Social Influence on Service Outcomes. In Wiley, J. (Ed.), ANZMAC 2004, Australian and New Zealand Marketing Academy, Wellington.
• Butcher, K.J. and Heffernan, T. (2004) When does a smile and an apology offset a wait for service? The role of social regard. In Ogunmokun, G. (Ed.), Academy of World Business, Marketing and Management Development Conference, Gold Coast (forthcoming).
• Butcher, K.J. (2003) Waiting for service: Does social regard make a difference? In Brown, A. (Ed.), ANZAM 2003, Australian and New Zealand Academy of Management, Fremantle.
• McCulloch, R. and Butcher, K.J. (2003). Account Planning: The evolution of the discipline in Australia. In Williams, K. ANZCA 03: Designing Communication for Diversity, Australian and New Zealand Communication Association, Brisbane.
• Butcher, K.J. (2003) Differential Impact of Social Influence in the Service Encounter. In Lewin, J. (Ed.), World Marketing Congress, Academy of Marketing Science, Perth, pp. 532-536.
• Butcher, K.J. and Sparks, B. (2002). Impact of Interpersonal Bonds on Service Evaluation. In Shaw, R. N., Adam, S. and McDonald, H. (Eds.), ANZMAC 2002, Australian and New Zealand Marketing Academy, Melbourne, pp. 1561-1567.
• Butcher, K.J. (2002) Effect of social influence on repurchase intentions. In Bennington, L. (Ed.), ANZAM 2002, Australian and New Zealand Academy of Management, Beechworth.
• Butcher, K.J. (2002) Influencing repurchase intentions: Alternatives to satisfaction. In Bennington, L. (Ed.), ANZAM 2002, Australian and New Zealand Academy of Management, Beechworth.

Non-refereed publications

• Butcher, K.J. (2004) Re-conceptualising interaction in the face to face service encounter. In CAUTHE, Brisbane (working paper).